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quick Q & A

Here are answers to some Frequently Asked Questions (FAQ).


Can I download a User's Manual?

Yes. It is available by clicking here.


Can you send SMS/MMS or capture phone numbers like other systems?

Bluetooth systems DO NOT do these things.

What you can do is send an image over Bluetooth, and in that image, you can put a number and a text message for the recipient to send. The text message goes from the cell phone to an SMS gateway. The cell phone number is captured by the gateway and a file is sent over SMS to the phone in response.

This can be done using ANY Bluetooth system. There are many SMS marketing companies who provide SMS services. Once you have an account with an SMS company, you can put the number and text message strings into images that are sent over Bluetooth.


Why can't the BluetoothOn Wizard write to the USB flash drive on my computer?

Under Windows Vista, User Account Control (UAC) may prevent the Wizard application from being able to write to the USB flash drive. This is a permissions issue due to additional security features built into Vista. If this occurs, UAC needs to be configured to allow the Wizard access to the USB flash drive. One option is to right-click on the Wizard’s launch shortcut and click “Run as Administrator”.


Why can’t I receive flyers on my phone?

1. Make sure your phone's Bluetooth is enabled. If you have a Motorola, be sure "Find Me" is enabled also.


2. If you have already received the flyer, it will not be pushed to your phone again unless "duplicate mode" is enabled on the unit. You can clear the logs to get the unit to send flyers to all phones again.


3. Some phones will not accept file transfers over Bluetooth. The iPhone is known for this. Some Blackberries will not accept files or can be difficult to set up correctly to accept files.  Verizon phones also experience some difficulties.


Why can’t the Compact Flash card be removed from the front of the unit?

The Compact Flash card is not removable. Attempting to remove it can damage the unit and void your warranty. Note: this is not referring to the USB Flash Drive which can be removed.

If the unit loses power, will it continue sending flyers when power is restored?

Yes. The unit will reboot when power is restored and begin sending flyers again.


Why doesn’t the unit connect to the network after I plug in the Ethernet cable?

The Ethernet cable needs to be connected to unit before it is powered on. Ethernet is only configured when the unit is booting.


Why does the BluetoothOn unit reboot itself?

Be sure the Bluetooth transmitter is properly connected to the base unit. If the software cannot find the transmitter, it will reboot to try to correct the problem. The BluetoothOn logs can be reviewed for information about the unit’s specific problem.


Why does the Bluetooth signal from the unit seem weak?

Make sure that the base unit has a line-of-sight path to the location where flyers will be received. Solid walls and objects will attenuate the Bluetooth signal strength. Using the high powered transmitter, and possibly a stronger antenna, on the Bluetooth transmitter will increase the unit’s range.

 
 
 

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